Returns & Exchanges
At ZELLBURY, we strive to ensure your complete satisfaction with every fashion piece; however, if you are not entirely happy with your purchase, you can return or exchange items within 30 days of delivery.
Initiate Request
Log in to your account and navigate to the 'My Orders' section to select the items you wish to return and submit a formal request.
Package Your Items
Place the items in their original packaging with all tags attached and include the invoice to ensure a smooth verification process.
Schedule a Pickup
Once your request is approved, our courier partner will contact you to collect the parcel from your doorstep at a convenient time.
Quality Check and Refund
After we receive and inspect the returned items, your refund will be processed to your original payment method or issued as store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing