Frequently Asked Questions
Everything you need to know about shopping with ZELLBURY.
What are your shipping charges and delivery timelines?
We offer standard shipping across the country. Orders are typically processed within 24 hours and delivered within 3-5 business days. Shipping fees are calculated at checkout based on your location.
How can I return or exchange an item?
You can return or exchange any unworn, unwashed item with original tags within 14 days of purchase. Simply visit our Returns Portal or contact customer support to initiate the process.
What payment methods do you accept?
We accept various payment options including Cash on Delivery (COD), Credit/Debit cards (Visa and Mastercard), and popular digital wallets for a seamless checkout experience.
How do I find the right size for me?
Every product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it against our chart to ensure the perfect fit for our ethnic and western wear.
Can I cancel my order after it has been placed?
Orders can be canceled within 12 hours of placement or before they are dispatched. Once the order is handed over to our courier partner, it cannot be canceled.
Is the color of the product exactly as shown in the images?
We strive to display our products as accurately as possible. However, due to photographic lighting and different screen resolutions, a slight variation in color may occur.